By accessing and using this website (this “Site”), including by placing an order for products, you agree to abide by these legally binding Terms & Conditions (the “Terms”). If you do not agree with these Terms, you may not access the Site. This Site is operated by [Sensi Seeds NA Corporation] or one of its affiliates (“the Company,” “us,” “our(s),” or “we”). We reserve the right to revise these Terms at any time, with or without notice. As such, you should check these Terms periodically. If you violate any of these Terms you may have your access canceled and you may be permanently banned from accessing the Site. If you access the Site after we have posted changes to these Terms, such access shall constitute your acceptance of those changes, whether or not you actually reviewed them. At the bottom of this page, we will notify you of the date these Terms were last updated.
By accessing or using this Site, you certify that you are at least twenty-one (21) years of age.
Online Services
This Site provides various resources including, but not limited to, informational and/or educational content, as well as information regarding the Company, its operations, and its products. All such information, and anything added to or displayed on this Site at any time (collectively, the “Content”), is governed by these Terms. These Terms are in addition to other policies or procedures, including our Privacy Policy and Legal Disclaimer, on the Site.
Orders
Prices for our products are listed on the Site. We reserve the right to change our prices or the products we offer for sale at any time, for any reason. Prices do not include applicable local, state, or federal, use, sales, and/or excise taxes and fees, all of which will be added to the price prior to completing your purchase. Title and risk of loss will pass to you upon shipment. Upon receipt of your order, you should carefully inspect the products.
Except for the return policy described in these Terms, no claim for non-conformity, defect, shortage, or damage will be valid against the Company unless you give us written notice specifying the issue per the return policy. You agree to provide us with any reasonable documentation that we may request in connection with such a claim. If the products are indeed non-conforming and you have provided us proper notice, and the non-conformity was not caused by your misuse or handling of the products after delivery, we will, at our option, replace the non-conforming products at no additional charge to you. Any replacement will be the Company’s sole obligation and your exclusive remedy in such situations.
We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors
Disclaimer of all Warranties
The Content of this Site and any software on this Site is provided “AS IS”, “WHERE IS,” AND “WITH ALL FAULTS,” AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY OF INFORMATIONAL CONTENT, SYSTEM INTEGRATION, OR NON-INFRINGEMENT.
To the maximum extent permitted by applicable law, the Company assumes no responsibility or liability for any data loss or other loss suffered by any use of this Site. Except as required by applicable law, you are fully responsible for maintaining your computer equipment, Internet access, and any other hardware or software that is necessary to use and access this Site.
Limitations of Use
You may not use, or authorize others to use, the name, trade names, symbols, marks, trademarks, service marks, logos, or other intellectual property of the Company in any manner without the Company’s prior, written consent, including, but not limited to, in any advertising, marketing, sales, e-commerce, social media, or publicity material. In addition, you may not distribute, license, or create derivative works from any of the Company’s copyrighted or trademarked material, including graphic files and software, available on the Site.
You may not reproduce, copy, duplicate, modify, decompile, reverse engineer, or sell any materials or software contained on, or any portion of, this Site.
Further, you may not:
- remove any copyright or other proprietary notations from any materials and software on this Site;
- transfer the materials to another person or “mirror” the materials on any other server;
- use this Site or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
- use this Site or its associated services in violation of any applicable laws or regulations;
- use this Site in conjunction with sending unauthorized advertising or spam;
- harvest, collect, or gather user data without the user’s consent; or
- use this Site or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.
Intellectual Property
As between you and the Company, all intellectual property rights in the Content or other materials on this Site are owned exclusively by the Company.
Statements Regarding Products
All information provided by the Company through the Site, or from other information provided over the phone, email, or any other transmission, is purely for educational and informational purposes. This should never be interpreted as a recommendation to undertake a specific action or as a claim or representation regarding any particular product or service. The Company does not guarantee that any information on the Site is up-to-date or otherwise accurate.
We make no claims that our products have any medical value. Our products should not be used as a medicine or as a replacement for medicines. All graphics on this Site are for illustration purposes only. We reserve the right to change branding and packaging without notice. All illustrations, pictures, design, text, marks, and logos on this Site are copyrighted. Any commercial use of any of these contents is strictly prohibited without the written permission of the Company.
Restricted Areas
Certain sections of this Site are or may be provided solely to registered users of the Site. If you are registering or registered for such services, you agree to provide truthful and accurate information during registration. The Company reserves the right, in its sole and absolute discretion, to terminate the access of users that the Company knows, or has reasonable grounds to suspect, have entered false or misleading information during the registration process.
Access Limits
The Company may establish, with or without notice, limits on the use of this Site, including the maximum number of times a user may access or connect to the Site. The Company reserves the right to modify any and all portions of the Site without notice. Under no circumstances shall the Company be liable to you or any other party for making such limits or modifications.
Advertisements and Hyperlinks
Now or in the future, the Company may allow third-party advertisers to advertise on the Site. The Company takes no responsibility for, and shall not be liable for any loss or damage resulting from, your interactions with any third-party advertisers, including any online or other purchases from such third-party advertisers.
This Site may contain hyperlinks to other Internet sites that are not under control by the Company. These hyperlinks are not express or implied endorsements or approvals the Company of any products, services, or information available from these sites. The Company makes no representations or warranties regarding the information contained in such hyperlinked sites. Use of any such linked site is at your own risk and we strongly advise you to make your own investigations with respect to the suitability of those sites.
Feedback
If you provide the Company with any feedback or suggestions regarding the Site, the Content, or the Company’s products (“Feedback”), you hereby assign to the Company all rights in such Feedback and agree that the Company shall have the right to use and fully exploit such Feedback and related information in any manner it deems appropriate. The Company will treat any Feedback you provide to Company as non-confidential and non-proprietary. You agree that you will not submit to the Company any information or ideas that you consider to be confidential or proprietary.
User-Generated Content
You retain your intellectual property ownership rights over content you submit to us for publication on the Site, subject to granting the Company a license to such content as set forth herein.
When you use the Site or its associated services to post, upload, share, or otherwise transmit content covered by intellectual property rights, you grant to us a non-exclusive, royalty-free, transferable, irrevocable, sub-licensable, worldwide license to use, distribute, modify, run, copy, publicly display, translate, or otherwise create derivative works of your content in a manner that is consistent with our Privacy Policy.
You give us permission to use your username and other identifying information associated with your account in a manner that is consistent with our Privacy Policy.
The Company reserves the right to edit, remove, and post comments at its discretion. Spam, abusive comments, and comments endorsing commercial products or services will not be posted. Comments related to buying, selling, or any other illegal or inappropriate conduct are not permitted and will be deleted. We reserve the right to remove links and contact details from comments before posting them. By posting comments on the Site, you agree the Company may email you in the event that this is considered appropriate or necessary.
Social Media
If you choose to share photos, videos, or messages on Instagram, Facebook, Twitter, and other social media channels (“Social Media”), using hashtags or other @ labeled content (collectively, the “Tagged Media”), you acknowledge and agree that we may use such Tagged Media on our Site, in the Content, or any associated social media webpages operated by the Company. You grant us permission to use and authorize others to use your name and/or social media handle in association with the Tagged Media publicly for promotional purposes. You acknowledge that posting your Tagged Media containing your personal information such as your name, voice, and/or photos, does not violate or infringe on the rights of any third party, including, without limitation to privacy rights, publicly rights, copyrights, trademark, or other intellectual property rights.
FDA Disclosure
Any statements on this Site, any Content, and any materials or products we distribute or sell have not been evaluated by the United States Food and Drug Administration (the “FDA”). The products available on the Site have not been approved or endorsed by the FDA or any regulatory agency. The products sold on the Site are not intended to diagnose, treat, cure, or prevent any disease. The information on the Site is intended to provide general information regarding our products and is not to be construed as medical advice or instruction. We do not guarantee or endorse performance claims, if any, made by breeders or in customer testimonials on the Site.
Electronic Communications
The communications between you and the Company use electronic means, whether you use the Site or send us emails, or whether Company posts notices on the Site or communicates with you via email. For contractual purposes, you (a) consent to receive communications from the Company in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that the Company provides to you electronically satisfy any legal requirement that such communications would satisfy if it were in a hardcopy writing. The foregoing does not affect your non-waivable rights.
Limitation of Liability
IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY LOSS OF USE, REVENUE OR PROFIT, OR FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SITE (INCLUDING YOUR PLACEMENT OF ORDERS OR PURCHASE OF PRODUCTS). IN NO EVENT SHALL THE COMPANY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE GOODS EXCEED THE TOTAL AMOUNT PAID TO THE COMPANY BY YOU (IF ANY) FOR THE PRODUCTS SOLD HEREUNDER OR $100, WHICHEVER IS LESS. The limitation of liability shall not apply to liability resulting from the Company’s willful or intentional misconduct. IN ADDITION, SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE LIMITATIONS OF THIS PARAGRAPH OR ELSEWHERE IN THESE TERMS MAY NOT APPLY TO YOU.
Germination Guarantee
What is Sensi Seeds’ Germination Guarantee?
At Sensi Seeds, we stand behind the quality of our genetics. We know how disappointing it can be when seeds don’t germinate, which is why we’re formalizing our Germination Guarantee. This guarantee covers seeds purchased from sensiseeds.us, the USA website, and allows one claim per seed package. Our germination guarantee applies exclusively to customers who meet and follow all the terms and conditions described below.
Guarantee Time
Guarantee starts the date USPS tracking shows delivered.
Terms
- Customers must purchase their seeds from the USA website. Seeds purchased from other websites, vendors, events, seed banks and or stores are not covered by our germination guarantee.
- Customers must notify USA Customer Support of issues within 45 days from the USPS tracking delivery date. Eligible claims receive a one-time same strain replacement (per stock availability
- Customers must have used the paper towel method for germination. Frequent germination issues or abuse of the germination policy are subject to management review. Management reserves the right to deny or limit the number of germination claims submitted by a customer. Provide photos of the seeds in your claim on the damp paper towel. If requested, include photos of the storage conditions used for the seed
- One claim per seed package. If you are making a germination claim and you didn’t germinate all the seeds in the package being claimed, the guarantee will only apply to the seeds you attempted to germinate. For example, if you try to germinate 3 seeds from a 5pk, those 3 seeds are eligible to be included in the germ claim but the 2 seeds that you didn’t germinate are not eligible
- One re-shipment per order. For orders with multiple strains or multiple quantities, there will only be one re-shipment for the order. The first eligible claim against the order will be shipped a replacement. Subsequent qualifying claims against remaining strains on the order, will be provided a coupon for the value of the seeds approved in the claim that didn’t germinate. The coupon value is based on what the customer paid per seed on their order, multiplied by the number of eligible seeds in the claim.
Conditions
- All germination claims will be required to provide, at a minimum, the following germination information and or photos:
- Order number or proof of purchase
- Billing information, including the last four digits of the credit card used to purchase the order
- Strain name(s) and number of seeds for each strain in the claim
- The approximate germination start date
- Germination method used, to include photos of the germination setup showing seeds in the claim and or storage conditions.
- Management reserves the right to evaluate claims individually, approve or deny claims, restrict number of germination claims, refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.
- Our expectation is customers will be reasonable and fair. Sensi Seeds maintains rigorous quality standards to ensure the highest percentage of germination. Germination issues happen, so we are here to help. However, if germination issues are encountered frequently, they are unlikely to be seed-related, and we reserve the right to make that assessment.
The Paper Towel Method
Here is a link to the required paper towel germination method.
Germination Problems? We’ve Got You Covered
If your Sensi Seeds haven’t germinated in 10 days, you’re the billing person notifying us using the email on the order, and have met all the germination guarantee terms and conditions, submit your claim.
Discounts and Promotions
Discounts and promotions for Sensi Seeds products are offered at the company’s discretion. Programs and promotions vary by country. Orders placed on Sensi Seeds.us within the United States are subject to local availability and offerings. Discounts and promotions are subject to availability, stock limitations, and may be modified or discontinued without prior notice. Discount codes and promotional offers cannot be combined unless explicitly stated. Additional terms and conditions may apply to specific promotions.
Giveaways and Contests
Sensi Seeds may periodically host giveaways and contests. Participation and prize fulfillment is subject to applicable local and international laws. Sensi Seeds reserves the right to restrict eligibility based on shipping limitations, legal restrictions, or other factors.
Returns Policy
Our goal is for you to have the best experience possible every time you shop with us. Below provides details regarding our policies, coverage and procedures.
- Returns
All sales are final. We cannot accommodate cancellations, returns, exchanges or refunds. - USPS Tracking Status is “Delivered”
If your USPS tracking status is listed as “DELIVERED” our delivery guarantee has been met. If you disagree with USPS tracking, which indicates the package has been delivered, contact your local Post office to discuss the issue. - Package Lost in USPS Network
If your package has been stalled for more than 4-5 days or is being oddly redirected, the package may be lost within the USPS network. Notify USA Customer Support of the issue within14 days from the tracking ship date. In these cases, we will review any USPS alerts for delays and if none are found, we’ll provide a one-time replacement. Forwarded packages are an exception to the policy and are not covered. - Seeds Damaged in USPS Transit
This policy provides a one-time same strain replacement for seeds damaged during USPS transit. If your seeds arrive damaged, notify USA Customer Support of the issue within14 days of the USPS tracking delivery date. Provide clear photos of the front and back of the UNOPENED package. Photos need to show all damaged seed(s) in the claim, the strain name and the seed count on the package. The package must be unopened for the claim to be eligible. - Germination Issues
- We expect customers to be reasonable and fair. Our policy applies solely to germination and specifically excludes cultivation. Post-emergence growth is the responsibility of the grower since Sensi Seeds is not controlling the environment.
- Sensi Seeds maintains rigorous quality standards to ensure the highest percentage of germination. Repeated germination issues are not indicative of seed quality, and we reserve the right to evaluate such claims accordingly.
- High volume, multiple strain germination issues or abuse of the germination policy are subject to management review. Management reserves the right to deny or limit the number of germination claims submitted by a customer.
- Our germination policy applies exclusively to customers who meet and follow all the terms and conditions described below.
- Terms
- Customers must purchase their seeds from the USA website. Seeds purchased from other websites, vendors, events, seed banks and or stores are not covered by our germination guarantee.
- Customers must notify USA Customer Support of germination issues within 45 days from the USPS tracking delivery date. Eligible claims receive a one-time same strain replacement (per stock availability).
- Customers must have used the paper towel method for germination. Frequent germination issues or abuse of the germination policy are subject to management review. Management reserves the right to deny or limit the number of germination claims submitted by a customer. Provide photos of the seeds in your claim on the damp paper towel. If requested, include photos of the storage conditions used for the seeds.
- One claim per seed package. If you are making a germination claim and you didn’t germinate all the seeds in the package being claimed, the guarantee will only apply to the seeds you attempted to germinate. For example, if you try to germinate 3 seeds from a 5pk, those 3 seeds are eligible to be included in the germ claim but the 2 seeds that you didn’t germinate are not eligible.
- One re-shipment per order. For orders with multiple strains or multiple quantities, there will only be one re-shipment for the order. The first eligible claim against the order will be shipped a replacement. Subsequent qualifying claims against remaining strains on the order, will be provided a coupon for the value of the seeds approved in the claim that didn’t germinate. The coupon value is based on what the customer paid per seed on their order, multiplied by the number of eligible seeds in the claim.
- Conditions
All germination claims will be required to provide, at a minimum, the following information and or photos:- Order number or proof of purchase
- Billing information, including the last four digits of the credit card used to purchase the order
- Strain name(s) and number of seeds for each strain in the claim
- The approximate germination start date
- Germination method used, to include photos of the germination setup showing seeds in the claim and or storage conditions.
- Terms
- Management reserves the right to evaluate claims individually, approve or deny claims, restrict number of germination claims, refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.
- Our Replacement Process
USA Customer Support can only work with the BILLING individual, and the inquiry email must match the email listed on the order.- If you’re the BILLING individual using the correct email, have met ALL terms, conditions and notification time-frames, request a product replacement by emailing USA Customer Support ([email protected]) using the email listed on the order.
- For customer security, customers must provide the order number and billing information, including the last four digits of the credit card used on the order. This is required to allow Customer Support to find the order and verify we are working with the billing individual.
- Order processing may take up to 5 business days before the replacement is shipped. Delivery time is dependent upon location, weather and holidays. Allow USPS an additional 5 to 7 business days to get the package to you.
- Be sure to follow USPS tracking to ensure delivery. Once USPS tracking indicates “Delivered” our delivery guarantee has been met.
Have questions? Contact Customer Support at [email protected]
Integrated Agreement
These Terms constitute the entire agreement between you and the Company and governs your use of the Site, except for other provisions of the Site (such as the Privacy Policy). The failure of the Company to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. The provisions of these Terms are severable. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms remain in full force and effect and the validity of the remainder of these Terms shall be unaffected thereby. Any claim arising under or related to these Terms must be brought within one (1) year after such claim or cause of action arose or be forever barred.
Governing Law/Jurisdiction
These Terms, including any disputes arising from or related to these Terms, the Site, or your purchase of products from the Site, shall be governed by and construed in accordance with the internal laws of the State of Delaware, without regard to its conflict of laws principles. Any legal suit, action, or proceeding arising out of or related to these Terms or the matters contemplated hereunder shall be instituted exclusively in a state or federal court located in Maryland with subject matter over the dispute, and you and the Company irrevocably consent to the jurisdiction of such courts and agree that venue in such courts shall be and is proper and exclusive.