What is Sensi Seeds’ Germination Guarantee?
At Sensi Seeds, we stand behind the quality of our genetics. We know how disappointing it can be when seeds don’t germinate, which is why we’re formalizing our Germination Guarantee. This guarantee covers seeds purchased from sensiseeds.us, the USA website, and allows one claim per seed package.
Our germination guarantee applies exclusively to customers who follow the Sensi Seeds paper towel germination method and meet all the terms and conditions described below.
Guarantee Time
The guarantee starts the date USPS tracking shows delivered.
Terms
All germination claims will be required to comply with the following:
- Customers must purchase their seeds from the USA website.
Seeds purchased from other websites, vendors, events, seed banks and or stores are not covered by our germination guarantee. - Customers must notify USA Customer Support of issues within 45 days from the USPS tracking delivery date.
Eligible claims receive a one-time same strain replacement (per stock availability). - Customers must have used the paper towel method for germination.
Frequent germination issues or abuse of the germination policy are subject to management review. Management reserves the right to deny or limit the number of germination claims submitted by a customer. Provide photos of the seeds in your claim on the damp paper towel. If requested, include photos of the storage conditions used for the seeds. - One claim per seed package.
If you are making a germination claim and you didn’t germinate all the seeds in the package being claimed, the guarantee will only apply to the seeds you attempted to germinate. For example, if you try to germinate 3 seeds from a 5pk, those 3 seeds are eligible to be included in the germ claim but the 2 seeds that you didn’t germinate are not eligible. - One re-shipment per order.
For orders with multiple strains or multiple quantities, there will only be one re-shipment for the order. The first eligible claim against the order will be shipped a replacement. Subsequent qualifying claims against remaining strains on the order, will be provided a coupon for the value of the seeds approved in the claim that didn’t germinate. The coupon value is based on what the customer paid per seed on their order, multiplied by the number of eligible seeds in the claim.
Conditions
All germination claims will be required to provide, at a minimum, the following germination information and or photos:
- Order number or proof of purchase
- Billing information, including the last four digits of the credit card used to purchase the order
- Strain name(s) and number of seeds for each strain in the claim
- The approximate germination start date
- Germination method used, to include photos of the germination setup showing seeds in the claim and or storage conditions.
Management reserves the right to evaluate claims individually, approve or deny claims, restrict number of germination claims, refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.
Our expectation is customers will be reasonable and fair. Sensi Seeds maintains rigorous quality standards to ensure the highest percentage of germination. Germination issues happen, so we are here to help. However, if germination issues are encountered frequently, they are unlikely to be seed-related, and we reserve the right to make that assessment.
The Paper Towel Method
Here is a link to the required paper towel germination method.
Germination Problems? We’ve Got You Covered
If your Sensi Seeds haven’t germinated in 10 days, you’re the BILLING person notifying us using the email on the order, have met ALL terms and conditions, and notification time-frames, submit your claim.